Terms & Conditions

Customer Satisfaction
AlienGuards is committed to providing high-quality custom mouthguards. We want you to be completely satisfied with your purchase. If your mouthguard does not fit properly or meet your expectations, please contact us so we can address any concerns.

Each mouthguard is custom-made using your dental impression. Since impression kits are single-use, we do not offer refunds or exchanges.

Due to differences in dental structures, the precise placement of logos, names, or numbers may vary. Our team ensures the best possible positioning based on your impression.

Liability Waiver
By purchasing and using an AlienGuards LLC mouthguard, you acknowledge and accept the following terms:

  1. Risk of Injury
    Engaging in sports and other physical activities carries inherent risks of injury. Our mouthguards are designed to minimize injury severity but cannot guarantee complete protection against harm.

  2. Assumption of Risk
    By using AlienGuards products, you voluntarily accept all risks associated with high-impact activities. You acknowledge that no protective gear can prevent all injuries and assume full responsibility for your safety.

  3. Limitation of Liability
    AlienGuards, its owners, employees, and affiliates will not be held liable for injuries, damages, or losses incurred while using our products. By purchasing and using our mouthguards, you release AlienGuards from any related claims or liabilities.

  4. No Guarantee of Protection
    Our mouthguards are designed for enhanced safety but do not offer a full guarantee against concussions, or other physical harm. Users should follow all safety recommendations and consult professionals for additional protective measures.

  5. Indemnification
    You agree to indemnify and hold harmless AlienGuards, its affiliates, and employees against any claims, damages, or legal actions arising from the use of our products.

  6. Acceptance of Terms
    By purchasing or using an AlienGuards mouthguard, you confirm that you have read, understood, and agreed to the terms of this Liability Waiver.

Shipping Policy
All orders are shipped via USPS unless otherwise arranged. The shipping process consists of three steps:

  1. We send the impression kit to you.

  2. You return the completed impression to us.

  3. We craft and ship your custom mouthguard.

USPS First-Class Mail includes tracking at no extra cost and usually arrives within five to seven days. Shipping times may be longer during holiday seasons. International orders ship via USPS First Class International Package Service, with an estimated delivery time of 15-20 days. International customers are responsible for return shipping of their impressions.

Shipping Disclaimer
AlienGuards is not responsible for postal service delays, lost or stolen packages, customs fees, or duty charges. We do not guarantee specific shipping times or delivery dates.

Privacy Policy

Information We Collect
We collect personal details when you place an order, subscribe to our newsletter, respond to a survey, or fill out a form. This may include your name, email, shipping address, phone number, and payment details.

How We Use Your Information
We use collected information to:

  • Process orders and provide customer support.

  • Improve our website and customer experience.

  • Send updates, promotions, or notifications related to your order.

Data Security
We implement strict security measures to protect your information. Sensitive data is encrypted using Secure Socket Layer (SSL) technology and stored securely with restricted access.

Cookies
We use cookies to enhance your browsing experience by remembering shopping cart items, preferences, and other settings.

Third-Party Data Sharing
We do not sell or trade your personal information. However, we may share data with trusted third-party partners who assist in website operations, payment processing, or order fulfillment, provided they maintain confidentiality.

Third-Party Links
Our website may contain links to external sites. These sites have independent privacy policies, and we are not responsible for their content or activities.

Children’s Online Privacy Protection
We do not collect data from individuals under 13 years of age. Our website and services are intended for users aged 13 and older.

Consent & Updates
By using our website, you consent to our Terms and Privacy Policy. Any changes to this policy will be posted on this page.

For questions or concerns, contact us at support@alienguards.com